Privacy Policy

Soloro (“we,” “us”) installs solar and battery systems in Southern California. This policy explains what information we collect through this website, how we use it, and the choices you have. It covers this website only, not the separate agreements you sign if you become a customer.

Information we collect

What you send us. When you request an estimate or contact us, the form asks for things like:

your name, email address and phone number
your ZIP code and how you prefer to be contacted
details about your property and project, such as whether it is residential or commercial, whether you own the home, and what you are interested in
anything you write in the message box

What your browser sends automatically. Like any website, our hosting provider receives technical information when you visit, such as your IP address, browser type, the pages you request and the time of your visit. The spam check on our forms and the project map also receive some of this information (see Third parties).

How we use it

to answer your questions, prepare estimates and follow up about your project
to schedule consultations and site visits
to keep the website secure and block spam and abuse
to meet legal, tax and contractor licensing obligations

We only contact you about the inquiry you sent us and related Soloro services. You can ask us to stop at any time.

How we share it

We do not sell your personal information. We share it only with service providers that help us run the website and our business (for example, hosting and email delivery), with partners you ask us to involve such as financing providers, utilities or permitting offices, and when the law requires it. Service providers may use your information only to do work for us.

Third parties

Cloudflare hosts this website and runs the Turnstile spam check on our forms. Turnstile looks at signals from your browser and device to tell people from bots. Privacy policy
Google Maps shows the map of our installations on the Projects page. Loading the map sends your IP address and browser details to Google, and Google may set cookies. Privacy policy

Cookies and tracking

We do not currently use analytics, advertising pixels or other tracking tools, and we do not set cookies of our own. The third-party services above may set their own cookies, as described in their policies. You can block or delete cookies in your browser settings. If we add analytics or advertising tools, we will update this policy first.

How long we keep it

We keep inquiry information for as long as we need it to respond to you and follow up on your project. If you become a customer, we keep project records for as long as warranties, contracts and the law require. When we no longer need information, we delete it.

Your choices and California privacy rights

If you live in California, you have the right to:

know what personal information we have collected about you and how we use and share it
get a copy of that information
ask us to correct or delete it
opt out of the sale or sharing of your personal information (we do neither)
be treated the same whether or not you exercise these rights

To make a request, email info@soloroenergy.com or call (818) 208-4474. We will confirm your identity before acting on it, and you can have an authorized agent make the request for you. We honor these requests for anyone, wherever they live.

Security

We use reasonable safeguards to protect your information, including encrypted (HTTPS) connections to this website. No method of sending or storing data is completely secure, so please do not send sensitive information such as payment or Social Security numbers through our forms.

Children

This website is meant for adults. We do not knowingly collect information from children under 16. If you believe a child has sent us information, contact us and we will delete it.

Changes to this policy

We will post any changes on this page and update the date at the top. If a change materially affects how we use information you already gave us, we will tell you before it takes effect.

Contact us

Soloro
15335 Morrison St. Suite 130
Sherman Oaks, CA 91403
info@soloroenergy.com · (818) 208-4474